Enterprise API & Platform FAQ
What is the PlantCare Enterprise Tier?
The Enterprise tier grants agricultural startups, commercial greenhouses, and analytics providers direct REST API access to our AI backend. This allows companies to integrate our plant pathology diagnostics, treatment recommendations, and soil compatibility checks directly into their own internal dashboards or farm management systems.
How do Webhook Notifications work?
Processing high-resolution botanical photography through advanced neural networks can take up to 30 seconds. To avoid inefficient polling loops, developers can register a Webhook URL via the Enterprise Web Dashboard. The moment our background orchestrator completes an analysis, it will dynamically POST the JSON payload containing the complete diagnostic data directly to your server.
How are API tokens managed and metered?
Programmatic access is authenticated using unique API tokens generated inside the Enterprise Web Dashboard. Requests are metered against your contract's monthly quota limits. If your system consumes all allocated tokens, the API gateway will return a 429 Too Many Requests response. You can monitor real-time consumption and query volumes in the Web Dashboard.
How is GDPR compliance and data privacy enforced?
We enforce a strict Privacy by Design standard. For example, our Zero-Persistence Location Policy ensures that precise GPS coordinates sent to our API are used only ephemerally to fetch local weather or soil data for AI analysis and are immediately discarded. Only generalized regional indices (e.g. city or state level) are saved permanently. Furthermore, closed accounts trigger automatic anonymization of botanical telemetry to support research securely.
Does the platform support keyless security?
Yes. To align with a strict Zero-Trust, Zero-Touch security model, the PlantCare infrastructure completely prohibits static service account JSON keys. All cloud integrations and CI/CD pipelines authenticate strictly via Workload Identity Federation (WIF) using ephemeral signed tokens.
How do we link IoT devices to the platform?
Enterprise accounts can register IoT sensors (for soil moisture, temperature, light levels) and cameras via the API or Web Dashboard. These devices follow a strict geographical hierarchy (linked to a Plant, which sits in a Place, City, Country, and Project). Telemetry from these devices can be sent alongside analysis queries to our AI model to significantly increase diagnostic accuracy.
Is there a retry and fallback policy for API requests?
Yes. In case of network retry conditions or AI provider outages, the API Gateway manages dynamic transaction timeouts and retry policies. We recommend that client systems implement standard exponential backoff when handling temporary 503 or 429 gateway responses.